FAQ's

Order Related Questions

1. Can I change or cancel my order?

You have 1 hour after completing your purchase to request cancellation or edits to address. You are responsible for filling out your correct address. 

Once the order is marked as dispatched, no amendments can be made and we are not liable if it goes to an incorrect address you have entered. However, if you do have any issues please contact us at sales@alburtalexander.co.uk and a member of staff will then assist you.

Refunds are sent to the original payment method only.

2. What forms of payment do you take?

We accept card Visa, MasterCard, Maestro and (both credit and debit), PayPal and Apple Pay, in order to provide a speedy checkout option.

Delivery

1. What do I do if my delivery is delayed?

We usually dispatch orders within 48 hours of purchase and you will receive an email once dispatched, containing the tracking number.

Please allow 25 working days for estimated arrival via courier service for international deliveries and 3-5 working days for estimated arrival for UK orders.

Before placing an order we recommend that customers check the latest delivery times directly with the local postal service provider for their country as handling, shipping and customs times are outside of our control.

2. What type of address can I ship to?

We only deliver to residential addresses, we cannot guarantee a delivery to a non-residential address - secure lockers, post office box, etc. 

3. How does Next Day Delivery work?

This is for UK customers only and is valid for all orders placed Monday to Friday before 2pm. It is sent on the next business day. i.e. If NDD is chosen on a Friday, it will come on the Monday. This excludes weekends and Bank Holidays.

International Orders

1. Do you deliver internationally?

Yes! We deliver to most countries, however please do check yours is available during checkout by emailing us at sales@alburtalexander.co.uk. 

2. How do I track an international order?

Once an order has been dispatched we will email you over any tracking details. You must track via the website of your respective national courier service. Please use the tracking number provided in the email.

Sales and Launches

1. How do your sales and launches work?

First come, first serve basis. Whilst stocks last. Please keep in mind that during holidays, limited edition launches or sale periods order processing may vary. We cannot cancel orders made before a sale once it has been announced, should someone wish to re-order. 

You cannot use multiple discount codes during a sale period. (i.e. discounts cannot be used all together)